MARIJKE FITNESS (PTY) LTD

Registration number: 2017/216282/07
Effective date: July 2026
Website: www.marijkefitness.com
Email: info@marijkefitness.com
Physical business address: Cape Town, South Africa
Directors/office-bearers: Marijke Cilliers

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TERMS AND CONDITIONS

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1. Introduction

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These Terms and Conditions govern your access to and use of the Marijke Fitness website, online courses, coaching services, recipe eBooks, downloadable resources, videos, worksheets, meal-planning tools and other digital products or services offered by Marijke Fitness (Pty) Ltd.

By using this website, creating an account, placing an order or accessing any purchased product or service, you confirm that you have read, understood and agreed to these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must not use the website, purchase a product or access the relevant content.

Marijke Fitness (Pty) Ltd may update these Terms and Conditions from time to time. The version applicable to a particular purchase will ordinarily be the version published at the time that purchase is completed, subject to any changes required by law.

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2. Age requirement

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The website, products and services are intended for persons who are 18 years of age or older.

By purchasing or using a Marijke Fitness product or service, you confirm that you are at least 18 years old and legally capable of entering into the transaction.

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3. Products and services

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Marijke Fitness may offer the following products and services:

• The Plug-&-Play Weight Loss System and other once-off online courses;

• temporary access to videos, lessons, recipes, exercise resources, calculators, spreadsheets, PDFs and other course materials;

• recipe eBooks and other downloadable digital products;

• VIP Online One-to-One Coaching;

• educational nutrition, exercise, lifestyle and behaviour-change resources; and

• any additional products or services described on the website at the time of purchase.

The exact content, price, access period and inclusions of each product or service will be stated on the applicable sales or checkout page.

Unless expressly stated otherwise, purchases are once-off transactions and do not renew automatically.

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4. The Plug-&-Play Weight Loss System

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The Plug-&-Play Weight Loss System is a self-guided educational course designed to provide general information and practical tools relating to nutrition, physical activity, habits, lifestyle and sustainable weight-management practices.

A purchase currently provides access to the course for three months from the date on which access is activated.

The course purchase does not provide lifetime or permanent access.

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At the end of the access period:

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• access to the online course platform, videos and protected online content will expire;

• the purchaser will no longer be able to view materials that remain hosted only on the platform; and

• access will not renew automatically unless the purchaser actively completes a new purchase.

Purchasers should download any resources that are specifically made available for download before their access expires. Videos, protected website pages and other non-downloadable materials may not be downloaded, recorded or copied unless Marijke Fitness gives express written permission.

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Marijke Fitness may make reasonable updates to the presentation, sequence, platform or supporting materials of the course. Such updates will not materially remove the core product purchased without an appropriate remedy being offered where required by law.

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5. Additional course resources and language notice

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The main Plug-&-Play Weight Loss System course is presented in English.

The course may include access to additional recipes, workout videos and supporting resources outside the main lesson sequence.

Some additional recipe methods and workout videos may currently be presented in Afrikaans. Recipe translations may be added progressively.

Purchasers should review this language information before purchasing. Anyone uncertain whether the language or format will be suitable should contact info@marijkefitness.com before completing the purchase.

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6. Recipe eBooks and downloadable digital products

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Recipe eBooks, guides, worksheets, templates, meal-planning resources and other separately purchased digital products are supplied electronically.

The applicable product page will explain:

• what the product contains;

• the file format, where relevant;

• how access or downloading is provided;

• whether access is temporary or the file may be retained; and

• any technical requirements known to Marijke Fitness.

The customer is responsible for supplying a valid email address, maintaining access to their account and using a compatible device and suitable software.

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Digital products are licensed to the original purchaser for personal, non-commercial use only. Purchasing a digital product does not transfer ownership of the copyright or intellectual property.

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7. VIP Online One-to-One Coaching

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VIP Online One-to-One Coaching is a personalised coaching service provided according to the package description displayed at the time of purchase.

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The applicable package may include scheduled online consultations, check-ins, educational guidance, feedback, accountability support or other services stated on the sales page.

Coaching does not constitute medical treatment, psychological treatment, dietetic treatment, physiotherapy or any other regulated healthcare service.

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The client agrees to:

• provide accurate and relevant information;

• disclose any known condition, injury, pregnancy, medication or healthcare restriction that may materially affect participation;

• consult an appropriately qualified healthcare professional where necessary;

• attend scheduled appointments on time; and

• communicate respectfully and honestly.

Coaching appointments:

Appointments are scheduled subject to availability and are based on South African Standard Time unless stated otherwise.

Coaching package period:

Any coaching package must be used within four weeks, unless the product description or a written agreement states otherwise.

Unused sessions do not automatically remain available indefinitely.

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8. Prices and payment

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All prices will be displayed in South African rand unless expressly stated otherwise.

The full price, including any applicable tax or unavoidable charge, will be displayed before the customer completes the purchase.

Payment is processed through the payment provider made available at checkout. Marijke Fitness does not ordinarily receive or store a customer’s complete card details.

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Access will be activated after successful payment confirmation.

A customer must not initiate an unjustified chargeback after receiving access to a product or service. This does not prevent the customer from exercising any legitimate right to dispute an unauthorised, duplicate, fraudulent or legally refundable transaction.

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9. Order confirmation and delivery of access

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After a successful purchase, the customer will ordinarily receive confirmation electronically.

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Digital access may be supplied by:

• activating access within the customer’s Wix member account;

• providing access to an Online Program;

• sending a download link;

• sending instructions by email; or

• another method described at checkout.

The customer is responsible for ensuring that the email address supplied is correct and for checking spam or junk folders.

If access is not received within a reasonable period after payment, the customer should contact info@marijkefitness.com.

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10. Refunds and statutory consumer rights

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Because online courses, recipe eBooks and downloadable products are digital in nature, access or downloads are available immediately after payment.

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Subject always to applicable South African law, Marijke Fitness does not provide refunds merely because a customer:

• changes their mind after receiving or using the digital content;

• does not complete the course;

• does not use the available resources;

• fails to download resources before a clearly disclosed access period expires;

• expected guaranteed weight-loss, fitness or other results;

• did not review the course description, language notice, technical requirements or access period before purchasing; or

• experiences circumstances unrelated to a defect or failure in the product or service supplied.

 

However, nothing in these Terms and Conditions excludes, restricts or overrides any right or remedy that a customer may have under the Consumer Protection Act, the Electronic Communications and Transactions Act or any other applicable law.

 

A refund, cancellation, replacement, correction or other remedy may therefore be provided where required by law, including where:

• access was not supplied as agreed;

• the incorrect product was supplied;

• the same transaction was charged more than once;

• the product or service is materially defective or materially different from its description;

• Marijke Fitness is unable to provide the purchased product or service;

• an applicable statutory cooling-off or cancellation right exists; or

• another legal obligation requires a remedy.

 

Cooling-off does not apply if:

• You consented to immediate access

• Actually accessed/downloaded the content

 

Refund and cancellation requests must be sent to info@marijkefitness.com with the purchaser’s name, email address, order information and reason for the request.

Each request will be considered fairly in accordance with these Terms and Conditions and applicable South African law.

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11. No guaranteed results

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Testimonials, photographs, reviews and examples displayed by Marijke Fitness represent individual experiences only.

They do not constitute a promise, warranty or guarantee that another person will obtain the same or similar results.

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Results differ according to factors that may include:

• starting point;

• consistency and adherence;

• energy intake;

• food choices;

• physical activity;

• sleep;

• stress;

• age;

• medical conditions;

• medication;

• injury;

• genetics; and

• individual circumstances.

Marijke Fitness does not guarantee a particular amount or rate of weight loss, muscle gain, fitness improvement, health improvement or other result.

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12. Medical, nutrition and exercise disclaimer

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The content supplied by Marijke Fitness is intended for general educational and informational purposes.

It is not medical advice and must not be used as a substitute for diagnosis, treatment or advice from a doctor, registered dietitian, physiotherapist, psychologist or other appropriately qualified healthcare professional.

Marijke Fitness does not diagnose, treat, cure or prevent medical or psychological conditions.

Before beginning a new exercise, nutrition or weight-management programme, you should obtain advice from an appropriately qualified healthcare professional, particularly if you:

• have a medical condition;

• are pregnant or breastfeeding;

• are recovering from surgery;

• have an injury or history of injury;

• use prescription medication;

• have a history of disordered eating or an eating disorder;

• experience unexplained symptoms; or

• have been advised to restrict exercise or dietary changes.

 

You must stop exercising and seek appropriate medical assistance if you experience chest pain, fainting, severe dizziness, unusual shortness of breath, severe pain, loss of coordination or any other concerning symptom.

You remain responsible for deciding whether an exercise, recipe, nutrition suggestion or other activity is appropriate for your individual circumstances.

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13. Allergies, food safety and recipe information

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Customers are responsible for checking all recipe ingredients and product labels for allergens, intolerances, dietary restrictions and possible interactions.

Marijke Fitness cannot guarantee that recipes or suggested ingredients are free from allergens or cross-contamination.

Nutritional values are estimates and may differ according to ingredient brands, portion sizes, substitutions, preparation methods and calculation databases.

Customers remain responsible for safe food handling, storage, cooking and reheating.

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14. Exercise safety

 

Exercise demonstrations and written instructions are general in nature.

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Customers must:

• exercise within their own ability;

• use appropriate technique and equipment;

• ensure that the exercise environment is safe;

• modify or stop an exercise when necessary; and

• obtain professional assistance where they are uncertain about technique, injury or suitability.

 

Marijke Fitness is not responsible for injury caused by ignoring safety instructions, using equipment incorrectly, exercising beyond personal capacity or participating contrary to professional medical advice, subject to any liability that cannot lawfully be excluded.

 

15. Intellectual property and copyright

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The website and all courses, videos, recipes, eBooks, photographs, graphics, logos, templates, spreadsheets, PDFs, written materials and other content supplied by Marijke Fitness are protected by copyright and other intellectual-property laws.

Unless expressly stated otherwise, all rights belong to Marijke Fitness (Pty) Ltd or are used with the permission of the relevant rights holder.

A purchaser receives a limited, personal, non-exclusive, non-transferable and non-commercial licence to use the purchased content.

 

A purchaser may not, without prior written permission:

• copy or reproduce the content for another person;

• share login details;

• upload the content to another website, platform, cloud folder or social-media account;

• sell, sublicense or redistribute it;

• screen-record or record protected course videos;

• modify and republish it;

• use recipes, meal plans, videos, templates or course content in a competing product or service;

• teach, coach or train others from the materials as though they were the purchaser’s own content; or

• remove copyright notices, branding or author attribution.

 

A downloadable eBook or resource may be saved and, where reasonably necessary for personal use, printed by the original purchaser.

 

16. Account security and password sharing

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Certain products require a Wix member account, username or password.

The account holder is responsible for:

• keeping login details confidential;

• ensuring that the account is used only by the authorised purchaser;

• notifying Marijke Fitness promptly of suspected unauthorised access; and

• maintaining an accurate email address.

 

Sharing login credentials or allowing another person to use purchased access is prohibited.

Where Marijke Fitness reasonably believes that an account is being shared, misused or used to infringe intellectual-property rights, access may be temporarily suspended while the matter is investigated.

Where a material breach is confirmed, access may be terminated without a refund, subject to applicable law and a fair process.

 

17. Reviews, testimonials and progress photographs

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Customers may voluntarily submit reviews, testimonials or progress photographs.

Submitting material privately to Marijke Fitness does not automatically grant permission for public marketing use unless the customer has provided appropriate consent.

Where permission is granted, Marijke Fitness may use the approved content in accordance with the scope of that consent.

A customer may contact Marijke Fitness to withdraw consent for future use. Withdrawal will not necessarily affect lawful use or publications already completed before the withdrawal request was received.

Marijke Fitness will not deliberately publish confidential health information or identifiable progress photographs without appropriate permission.

 

18. Acceptable website use

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You may not:

• use the website unlawfully;

• attempt to gain unauthorised access;

• introduce malware or harmful code;

• scrape, copy or systematically extract protected content;

• interfere with the operation or security of the website;

• impersonate another person;

• use another purchaser’s account; or

• use the website to infringe the rights of Marijke Fitness or another person.

 

19. Website availability and third-party services

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The website and digital products may depend on third-party services such as Wix, payment providers, email providers, video-hosting platforms, internet-service providers and software applications.

Marijke Fitness will take reasonable steps to provide the purchased service but cannot guarantee that every third-party platform will operate without interruption.

Temporary interruptions caused by maintenance, security incidents, internet failures or third-party outages will not automatically entitle a customer to a refund where access is restored within a reasonable time.

Where a prolonged interruption materially prevents access to a paid product, Marijke Fitness will provide an appropriate remedy where required by law.

Links to third-party websites are provided for convenience. Marijke Fitness does not control and is not responsible for the content, security or privacy practices of independent third-party websites.

 

20. Limitation of liability

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To the fullest extent permitted by law, Marijke Fitness will not be liable for indirect, incidental or consequential loss resulting from the use or inability to use the website, course, recipes, downloadable products or coaching services.

Nothing in these Terms and Conditions excludes liability that cannot lawfully be excluded, including liability arising from gross negligence, intentional misconduct or any mandatory consumer right.

The customer remains responsible for how they apply the educational information supplied and for seeking appropriate professional advice.

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21. Privacy and personal information

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Marijke Fitness processes personal information in accordance with its separate Privacy Policy and applicable South African privacy law, including the Protection of Personal Information Act.

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Personal information may include:

• names and contact details;

• account and purchase information;

• communications and support requests;

• coaching information voluntarily supplied by clients;

• website usage and technical information;

• consent records; and

• any other information reasonably required to provide the relevant service.

 

The full Privacy Policy explains how personal information is collected, used, shared, secured, retained and accessed, as well as how privacy requests may be submitted.

The Privacy Policy forms part of these Terms and Conditions and should be read before using the website or submitting personal information.

 

22. Communications and direct marketing

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Transactional communications relating to an order, account, appointment or purchased service may be sent where reasonably necessary to provide that service.

Marketing communications will be handled in accordance with applicable law.

Recipients may unsubscribe from marketing emails by using the unsubscribe facility or by contacting info@marijkefitness.com.

Unsubscribing from marketing does not necessarily prevent essential service communications relating to an active order, course or coaching service.

 

23. Complaints and disputes

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Customers should first submit any complaint to:

Email: info@marijkefitness.com

The complaint should include the customer’s name, order details, a description of the issue and the preferred resolution.

Marijke Fitness will attempt to address complaints reasonably and in good faith.

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Nothing in this clause prevents a consumer from approaching the National Consumer Commission, the Information Regulator, an applicable ombud, a court or another competent body where entitled to do so.

 

24. Termination or suspension of access

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Marijke Fitness may suspend or terminate access where a customer materially breaches these Terms and Conditions, including through:

• account sharing;

• unauthorised copying or redistribution;

• fraudulent payment activity;

• harassment or abusive conduct;

• attempts to compromise the website; or

• unlawful use of the content.

 

Where appropriate, the customer will be given notice and a reasonable opportunity to correct the breach.

Immediate suspension may occur where necessary to protect customers, intellectual property, personal information, payment security or website systems.

Termination does not remove any right or remedy that arose before termination.

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25. Severability

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If any provision of these Terms and Conditions is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

 

26. Entire agreement

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These Terms and Conditions, together with the applicable product description, checkout information, Privacy Policy and any written coaching agreement, form the agreement between the customer and Marijke Fitness relating to the relevant purchase.

Where there is a material inconsistency, mandatory South African law will prevail.

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MEDICAL AND RESULTS DISCLAIMER

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Marijke Fitness provides general fitness, nutrition, lifestyle, behaviour-change and weight-management education.

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The information supplied through the website, course, recipe eBooks, digital resources and coaching services:

• is not medical advice;

• does not diagnose or treat disease;

• does not replace individual advice from a qualified healthcare professional;

• does not guarantee weight loss, health improvement or any other result; and

• may not be suitable for every person or medical condition.

 

Participation and implementation remain voluntary.

You are responsible for obtaining appropriate professional advice, choosing activities suitable for your ability and stopping any activity that produces concerning symptoms.

Any examples, testimonials, photographs or case studies illustrate individual experiences and are not guarantees of typical or identical results.

 

CONTACT DETAILS

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Marijke Fitness (Pty) Ltd
Registration number: 2017/216282/07
Website: www.marijkefitness.com
Email: info@marijkefitness.com
Physical address:Cape Town, South Africa